Home Depot (Oxon Hill) Paint Dept

U all are aware of the 'we match anything' slogan right? Well I took a color I found in Lowe's to see if Home Depot could match it and offer a better price...

Okay so I go to the paint counter wait for 6-7 minutes before the guy working their says 'U need some help wit paint?' Umm why would I be at the PAINT counter if I didn't need help with PAINT! Anywho, I say yes and then give him the swatch. He says this is from Lowes. umm yeah I guess I didn't already know that. So I just look at him like Duhhhh and ask again 'Are you able to match or make this color?' He says again 'this is from Lowes' so I guess me ignoring that comment earlier prompted him to say it again. So now other customers are looking and by the way waiting to be helped. I say again, lets try sumthing different. Are Yooouu A-Ble to MAATCH or MAKE this Color? (I say slowly) This clearly upset him and says well I'll try and walks away. He walks around in a circle then comes right back and says again it might be easier to just get it from Lowes.

Now where in the Employee Manual does it say 'Please refer customer to another competing store at all times!?' That's productive and lucrative.

I then huff & say, your commercial says that you can match anything. You just helped a lady who had a piece of a piece of tile that she found on the floor. You matched it with no questions! So are you able to do it or not! He's gets all idignant and says if you want me to help you just have to ask in a certain way. WTH is that? I hurt his feelings? Im thinking, How else am I to ask you to do your job. I've only tried twice. I walked over to another customer and said can you ask him to make this (giving her the swatch) sample please? She laughed. I walk back to him and say very nicely. I've come into Home Depot's paint section with THIS color swatch, I would like to know if YOU can make me a sample in this color. If you are not able to do so please let me know of whom I can talk to in order to get it...

After about 45mins I FINALLY walked out with my paint sample. Why was this sooooooooooooo hard?? He should've just took the color, put it in the machine and let it attempt to match the color. If it didn't work, oh well, he tried right? that would have been good customer service.

Who argues with a customer?