Rizik's Bridal Shmidal Store

One of best friend's calls me this am about her uncomfortable & disappointing experience at this upscale bridal store (www.riziks.com) on Connecticut Ave this weekend. In search of the bridal gowns for the bridal party she made an appt. She arrived at the shop with her Matron of Honor and guess what? they were greeted properly and offered assistance promptly! yeah right Of Course NOT!!

Noone even attempted to acknowledge their presence but all the while continued to dote all over the 1 other bride-to-be that was there, lets call her Susie. After about 10mins of waiting she inquired with a sales assoc about 1 of the dresses that they had to find themselves. The sooooo busy associate (lets call her Rudey) cause thats just was she was; pointed them in a direction of more dresses and trotted off. Uuuuhhh clearly there's no need to offer any assistance or even inquire as to what they were looking for in the store. That would be just too much like right.

After being sloshed into a dressing area where they tried dresses, my friend asks for the color swatches. So Rudey says, 'I need to know the material!' Im no expert, but what does the material have to do with a color & if you're the one who works there handling dresses all day, wouldnt you know the material? Anywho, she basically drops the color samples off and again leaves to finish her inventory or whatever. All the while she and um 'Becky'(Assoc #2) are all too happy to offer options, alteration info, compliments and any other normal service that a bridal shop usually gives; to Susie.

What... everyone doesn't deserve the same type of service??
No but it gets better, she doesn't want to provide the costs of any of the dresses (she says its listed on the tags, find them & look) no info on ordering the other gowns that werent available in the store and then states, that for any purchases 'payment is required in full at the time of order.' Did she tell the other girl that; prob not.

They both realized that these folks were not interested in providing them any type of real service and decided to leave but not BEFORE the ignorant insinuation of >Becky, are those earrings we had out, still there?< umm what u tryin to say?? Hmmm. U be the judge?

Stellar Cust Service this is not? Did the Conn. Ave persona have anything to do with this service? Better be glad I wasn't there.. :0( Aww friend. Sorry u had to go thru that NONSENSE!! They just lost A BIG SALE - Im sure the owners would luv to hear about it and trust ... they will! ;)