Hertz of Sunny Isles Florida! U ARE the weakest link!

Come on Hertz u gots to do better!!! My friend & I tried to rent a car this past weekend 11/15 and the associates working there were THE WORST!  We got more help from a customer waiting then the folks working there... So we go in just before they were to close - unbeknowst to us and waited to be assisted. No Hello, I'll be right with you or anything. Now the chick (Bae-bae) did stop what she was doing with her customer & walked over to door and locked it! Still she didnt even acknowledge that we were in there.

Okay so the other young lady we'll call her Shaqueda (there were only 2) finished with her customer and I walk up and ask, 'Do u have any cars available?' She looks at me then looks to the other girl and umm nothing but minivans. The other chimes in and says but it you drive the van to the airport you can trade it for a car. I say okay lets do that to the person that's supposed to be helping me. Shaqueda says 'Well you were talking to her (Bae Bae) so she can help you'. WHAT?, you rude azz! I said we are all standing in front of each other so I know u heard what she said and my request so who's going to do it!!!! B*^!!  She was like well we can't do that... yeah right heffa you just didn't want to do the work. So she & Bae get into it about the customer beside me's declined credit card. Ooookkkaaay if his cc is being declined then u now have a available rental car right?? Just a thought. Oh and is it appropriate to have a shouting match about the customer in front of him?? She even said loud enough for everyone to hear. "If it says DECLINED what you want me to do- Call the BANK!! 

So the only other customer in there says, "Isnt that car outside available, sumbody just brought it back!'  Daggonnit why didn't Dumb #1 & Dumber #2 suggest that?? So I say oh cool let me ask. Why did I do that?  Them fools looked at me like 'Come on Son, We not giving u a car already!' But they said... I guess, let me check and then just stood there. Im like who she checking with?? No typing or calling, just standing there. THEN she goes to the back and probably asks an imaginary manager if we could get the car. She says, Its not clean! (That's it not another word) oooookkkkaaay so that means you'll knock 10% off and we'll take it... she huffs. OhhhhhhhUUUugghhh let me check! Im so frustrated at this point. So she goes & asks Casper again can we get the car then comes back and says "It's Reserved" Chile Bye. I'm over Hertz! We left!

HERTZ evening workers, you are all the weakest link! I will be on Hertz.com submitting my displeasure with your less than mediocre service. GOODBYE!

Excellent Cust Service Awardees! YAY

CVS on 12th & Penn Ave and Chik Fil A, Laurel get the great customer service award!! Finally some good service.

Earlier this week (11/17) I went to CVS to pick up a presciption for my granny and what do ya know I also pick about 10 other things that I really had no reason to buy. But Anywho... Cases of soda & water were on sale for 4 for $10 so I got 3 and a number of other junk food related items. lol The cashier that was ringing my stuff was very pleasant. With the how's your day going and did u find everything ok, do you have any coupons for me today and let me go find that for you!

WOW rarely does anyone actually say anything more than 'do u have a CVS card?' I really appreciated her candor! Kudos to you young lady, keep up the good work. She even went to get the manager when the sodas didn't ring up with the right price. Of course it was b/c one of the workers didn't take down an old sale sticker but hey, wasn't my fault. I saw SALE and picked up the items. The manager changed the prices for me (THANK AND U!) She said, Shooo if you don't ask U won't receive, and have a great day lol! This young lady's customer service definitely lightened my mood b/c the pharmacy said it'll be a 12hr wait for granny's prescriptions! 12 hours tho! That's convenient!

Now to the FOOD! Chick FilA you are a WINNER!! I've never had a bad experience at any location. In Laurel, they put me on to something new tho! I usually get the nugget kid's meal (which is awesome) with my half n half sweet tea mix (No they don't complain when u ask them to do 1/2 lemonade & 1/2 sweet tea YES!). Okay so I don't need the toy that comes with the meal so I usually give it back but on this occassion, the young lady says, Oh did you want icecream instead?? Huh? What? that's an option? Icecream for Toy! What a DEAL! I was YEs Yes Yes! I didn't know u could do that! Made my freaking afternoon! U know McD's WILL NOT offer u anything! Not an extra fry or not even some sauce for you nuggets! that'll be 25cents! lmao!

THANK U Chick-FilA U have a customer for life! Hopefully I be blogger more frequently with good cust service winners! naaaahhh probably not. They come few & far between :)

Im baack! on Macy's!

So I give good 'ole Macy's Customer Service a call to inquire about why my online payment hadn't posted after a week and got 'Rahmed' sp? Haven't the slightest of where he wasn't from but it wasn't from DC I presume.

So anywho, I give him my info, you know name, last 4 of social yadda yadda then he says 'how may I help u' great this goin well or so I thought!! I say yes I'm inquiring on why my payment hasn't posted to my acct yet. He says ok let me check-- then says Oh I can't see online or Checkfree Payments. Huh?? then what were you checking?? Okay so again I say do you see a payment pending on my acct. He says, what's your acct number? Umm didn't we already go thru this.... So I read him my confirmation of the payment he again says I can't see payments but I can see a payment to post to your acct by COB today. WTH? Am I or is he speaking a different language??
I was so confused, my initial question was about a payment correct? Why Why Why do companies hire folk that either don't understand what you're saying or don't know how to do their jobs. So Frustrating.... I'll make my payment in the store from here on out.