Come on Hertz u gots to do better!!! My friend & I tried to rent a car this past weekend 11/15 and the associates working there were THE WORST! We got more help from a customer waiting then the folks working there... So we go in just before they were to close - unbeknowst to us and waited to be assisted. No Hello, I'll be right with you or anything. Now the chick (Bae-bae) did stop what she was doing with her customer & walked over to door and locked it! Still she didnt even acknowledge that we were in there.
Okay so the other young lady we'll call her Shaqueda (there were only 2) finished with her customer and I walk up and ask, 'Do u have any cars available?' She looks at me then looks to the other girl and umm nothing but minivans. The other chimes in and says but it you drive the van to the airport you can trade it for a car. I say okay lets do that to the person that's supposed to be helping me. Shaqueda says 'Well you were talking to her (Bae Bae) so she can help you'. WHAT?, you rude azz! I said we are all standing in front of each other so I know u heard what she said and my request so who's going to do it!!!! B*^!! She was like well we can't do that... yeah right heffa you just didn't want to do the work. So she & Bae get into it about the customer beside me's declined credit card. Ooookkkaaay if his cc is being declined then u now have a available rental car right?? Just a thought. Oh and is it appropriate to have a shouting match about the customer in front of him?? She even said loud enough for everyone to hear. "If it says DECLINED what you want me to do- Call the BANK!!
So the only other customer in there says, "Isnt that car outside available, sumbody just brought it back!' Daggonnit why didn't Dumb #1 & Dumber #2 suggest that?? So I say oh cool let me ask. Why did I do that? Them fools looked at me like 'Come on Son, We not giving u a car already!' But they said... I guess, let me check and then just stood there. Im like who she checking with?? No typing or calling, just standing there. THEN she goes to the back and probably asks an imaginary manager if we could get the car. She says, Its not clean! (That's it not another word) oooookkkkaaay so that means you'll knock 10% off and we'll take it... she huffs. OhhhhhhhUUUugghhh let me check! Im so frustrated at this point. So she goes & asks Casper again can we get the car then comes back and says "It's Reserved" Chile Bye. I'm over Hertz! We left!
HERTZ evening workers, you are all the weakest link! I will be on Hertz.com submitting my displeasure with your less than mediocre service. GOODBYE!
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