Im baack! on Macy's!

So I give good 'ole Macy's Customer Service a call to inquire about why my online payment hadn't posted after a week and got 'Rahmed' sp? Haven't the slightest of where he wasn't from but it wasn't from DC I presume.

So anywho, I give him my info, you know name, last 4 of social yadda yadda then he says 'how may I help u' great this goin well or so I thought!! I say yes I'm inquiring on why my payment hasn't posted to my acct yet. He says ok let me check-- then says Oh I can't see online or Checkfree Payments. Huh?? then what were you checking?? Okay so again I say do you see a payment pending on my acct. He says, what's your acct number? Umm didn't we already go thru this.... So I read him my confirmation of the payment he again says I can't see payments but I can see a payment to post to your acct by COB today. WTH? Am I or is he speaking a different language??
I was so confused, my initial question was about a payment correct? Why Why Why do companies hire folk that either don't understand what you're saying or don't know how to do their jobs. So Frustrating.... I'll make my payment in the store from here on out.